Please see below information on this service outage. We shall post updates on this landing page every 2 hours and will send a final email upon resolution.
Who
Impacted Customer Solutions: CPRO Portal (GUI), CPRO API, AMS Portal, KORE Console, MSP-US
Impacted Services: Data Connectivity,SMPP,API,provisioning and access to KORE Platforms
When
Start: Wednesday, December 11, 2024 06:00 UTC / Wednesday, December 11, 2024 01:00 EST (UTC-5)
End: Wednesday, December 11, 2024 09:32 UTC / Wednesday, December 11, 2024 04:32 EST ( UTC-5)
What
Description: Since 06:00 UTC, we have been actively investigating an issue where multiple customer-facing portals and APIs are experiencing failures. The impacted products and services include the CPRO UI and APIs, CPRO Provisioning, as well as all SMPP , Private-Radius traffic and Public APIs.
Failures have been noticed also within AMS Portal, and KORE Console along with other customer portals.
KORE engineers are actively investigating the issue with high priority to expedite resolution
RESOLUTION:Service outage has been resolved and services have been fully restored. KORE engineers monitored and confirmed network stability.
UPDATE 2 2024-12-11 08:30 UTC / 2024-12-11 03:30 EST (UTC-5: Our network engineering team is still actively investigating the ongoing issue with high priority. We will continue to keep you informed as soon as more information becomes available.
UPDATE 1 2024-12-11 07:34 UTC / 2024-12-11 02:34 EST (UTC-5):Our network engineering team has confirmed an ongoing issue with the Internet Bandwidth and DCI business services. Further information will be shared as the investigation progresses.
Should you experience any problems after the outage is resolved, please submit a ticket.
